Terms & Conditions

Bookings

Appointments can be booked by phone, text, or email. A booking is confirmed once you receive confirmation from us.

Please arrive a few minutes early for your first visit so we have time to complete a short health questionnaire.

Cancellations and changes

We ask for at least 24 hours notice if you need to cancel or reschedule your appointment.

Cancellations made with less than 24 hours notice, or missed appointments, may be charged up to 50% of the session fee.

We understand emergencies happen and will always consider your circumstances.

Late arrivals

If you arrive late, your session may need to be shortened so the next client is not delayed. The full session fee will still apply.

Payment

Payment is due at the end of each session. All prices are in Australian dollars and include GST where applicable.

Prices may change from time to time. Any change will not affect sessions that are already booked.

Your health

Before your first treatment you will be asked about your medical history. Please let us know about any injuries, medical conditions, medications, or pregnancy, and tell us if anything changes before a later visit.

Massage and assisted stretching are not a substitute for medical diagnosis or treatment. If you have a medical concern, please see your doctor or another qualified health professional.

We may decline or adjust a treatment if we believe it is not safe or suitable for you.

Consent and comfort

Your treatment plan will be explained before we begin, and you can ask questions, change the pressure, or stop the session at any time.

Your privacy and dignity are respected at all times, and only the area being treated will be uncovered.

Professional conduct

All services are strictly therapeutic. Any inappropriate behaviour or request will end the session immediately, and the full fee will be charged.

Clients under 18

Clients under 18 must have a parent or guardian give consent, and a parent or guardian must be present during the session.

Gift vouchers

Gift vouchers are valid for the period shown on the voucher, are not redeemable for cash, and cannot be replaced if lost.

Privacy

Your personal and health information is kept confidential and stored securely. It is only used to provide your treatment and to contact you about your appointments, and is handled in line with the Australian Privacy Principles.

Changes to these terms

We may update these terms from time to time. The latest version will always be available on this page.